Was a Member of BBB (Better Business Bureau)
"BBB is a nonprofit organization supported by local businesses."
Was a Member of BCB (Better Contractor's Bureau)
A portion of BCB's revenue comes from the dues paid by their member businesses.
Member of NARI (National Association of the Remodeling Industry)
A portion of NARI's revenue comes from their certified members.
Was a Master Elite Contractor for GAF (Manufacturer of the shingles)
GAF says "GAF factory-certified Master Elite(tm) contractors are your best and safest choice!"
Winner of the Democrat and Chronicle's
Rochester's Choice Awards for four(4) years in a row.
How can that be? I finally found out how; it's not a genuine award.
How could the above companies / associations allow their
names to remain affiliated with this kind of shameful work?
Eagle Construction had a promise.
"Satisfaction Guaranteed or Your Money Is Refunded!"
{View
their webpage - see very bottom, where the guarantee is stated}
However, they refused to give me my money back.
Judge for yourself - review the pages in
"Roofing Infractions" below.
See if you feel that I should get my money back.
UPDATE: November 7, 2007 - a judge issued a verdict that permanently bans Eagle owner, John Costello, from working in any home-improvement business in NYS. He is also to pay fines, penalties, and restitution to more than 50 consumers, a total of over $335,000. Nearly half of that amount is from consumers who paid deposits for work that was never started.
Now, whether the Attorney General's office can get any money out of Costello to pay the consumers, remains to be seen. In the meantime, Costello is facing other legal issues. He was charged with felony grand larceny, relating to one customer who paid for work that was never done.
The BBB and BCB have removed Eagle from their membership; and GAF no longer has them listed as a contractor.
