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<p>BBB then wrote to me stating, "In this case, the company has responded to the complaint by addressing the disputed issue(s) and the response is not unreasonable in our experience. A pattern of complaints in this category would trigger a review of the company file, and might result in an unsatisfactory business performance rating."</p>
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<p>This is also a story about an atrocious roof installed by Eagle Construction. Did the Better Business Bureau, Better Contractor's Bureau, NARI - National Association of the Remodeling Industry, GAF Materials Corporation, or the D&C newspaper do anything to help the consumer? Amy wants to share what she has learned to help other consumers not make the same mistakes she made.</p>
<H1>Better Business Bureau's Response</H1>
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